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CONTACT US

A global footprint spanning multiple continents with presence in the UK, South Africa, and Türkiye

Unwavering commitment to client success

South Africa

Brackenhill Road, Waterfall, 
Durban 3652

Turkey

Lara, Muratpasa
Antalya

Craft & Slate Team

321 High Road, Chadwell Heath
Essex, RM6 6AX. UK

Get in Touch

Have a project in mind, drop us a line using the form below and let's start shaping your brand's future."

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Customer Care & Support Resources

FAQ

  • What services does your agency offer?
    We provide a full range of creative solutions, including brand strategy, design, digital marketing, content creation, and web development. We are an exclusive Wix partner for our web development projects.
  • How do you ensure the quality of your services?
    Our team of experienced professionals follows industry best practices and maintains high standards in all our projects. We also incorporate client feedback at every stage to ensure the final output meets your expectations.
  • Do you offer maintenance services for the projects you deliver?
    Yes, we offer ongoing maintenance services to ensure your projects remain up-to-date and perform optimally. This includes updates, troubleshooting, and regular performance checks where applicable.
  • How can I request maintenance support?
    You can request maintenance support through our client portal or by contacting your project manager directly.
  • Who handles the hosting for my website?
    While we handle the development and design of your website, hosting is managed by our exclusive partner, Wix. They provide reliable and secure hosting solutions.
  • Do you have a referral program?
    Yes, we offer a referral program as a token of appreciation for recommending our services to others. Please contact us for more details on how to participate. Contact us at info@craftslateco.com for more information
  • How can I submit a testimonial about my experience with your agency?
    We love hearing from our clients! You can submit your testimonial through our website, or you can send it directly to your project manager.
  • How do you handle project timelines and deadlines?
    We work closely with our clients to establish clear project timelines and ensure all deadlines are met. Regular updates are provided to keep you informed of our progress.
  • How can I contact Craft & Slate for a project inquiry?
    You can contact Craft & Slate through our website's contact form, by email at info@craftandslate.com or via WhatsApp
  • What is the process for starting a project with Craft & Slate?
    Starting a project with Craft & Slate involves an initial consultation to understand your needs, followed by a detailed proposal outlining our approach, timeline, and pricing. Once the proposal is agreed upon, we begin the project with a kickoff meeting.
  • How long does it take to complete a typical project?
    The timeline for a project varies based on its scope and complexity. A typical branding project may take 4-6 weeks, while a full website design and development project could take 8-12 weeks.
  • Does Craft & Slate offer ongoing support after project completion?
    Yes, we offer ongoing support and maintenance packages to ensure your project continues to perform optimally after launch.
  • Can Craft & Slate help with social media marketing?
    Absolutely! We provide comprehensive social media marketing services, including strategy development, content creation, management, and analytics.
  • What is Craft & Slate's approach to branding?
    Our approach to branding involves in-depth research and collaboration with our clients to develop a unique and compelling brand identity that resonates with their target audience.
  • How does Craft & Slate ensure the quality of its work?
    We ensure quality through a rigorous review process, continuous client feedback, and employing a team of highly skilled professionals with expertise in their respective fields.
  • Does Craft & Slate work with startups?
    Yes, we love working with startups! We offer tailored services to help new businesses establish a strong brand presence and grow their market reach.
  • What is the cost of Craft & Slate's services?
    The cost of our services varies based on the specific requirements and scope of each project. We provide detailed proposals with transparent pricing tailored to each client's needs.
  • Does Craft & Slate offer SEO services?
    Yes, we offer comprehensive SEO services to help improve your website's visibility and ranking on search engines, driving more organic traffic to your site.
  • How can I get a quote for my project?
    You can get a quote by contacting us through our website's contact form, providing details about your project, and we will get back to you with a customized proposal.
  • Does Craft & Slate provide services internationally?
    Yes, we work with clients from around the world and have experience managing international projects across various time zones and markets.
  • Can Craft & Slate assist with event planning and management?
    Yes, we offer event planning and management services, including concept development, logistics coordination, and execution, ensuring your event is a memorable experience for your audience.
  • What kind of digital marketing strategies does Craft & Slate implement?
    We implement a range of digital marketing strategies tailored to your goals, including social media marketing, search engine optimization (SEO), pay-per-click (PPC) advertising, email marketing, and content marketing.
  • Does Craft & Slate offer custom website development?
    Yes, we specialize in custom website design and development, creating visually stunning and user-friendly websites that reflect your brand's identity and meet your business objectives.
  • What platform does Craft & Slate use for website development?
    Craft & Slate works exclusively with Wix Studio and holds Legend Status. This means we leverage the advanced capabilities of Wix Studio to create high-performing, visually captivating websites tailored to meet our clients' specific needs. All our websites are hosted on Wix.
  • Why are websites developed by Craft & Slate hosted exclusively on Wix?
    Wix websites are designed to work seamlessly within the Wix ecosystem, which provides an integrated solution combining design, development, and hosting. This ensures optimal performance, security, and reliability. By hosting on Wix, clients benefit from fast load times, robust security measures, automatic updates, and comprehensive support, all of which are crucial for maintaining a professional and effective online presence.
  • What services does Craft & Slate offer for non-profits?
    We offer a range of services tailored to the needs of non-profits, including: Storytelling and content creation Branding and identity development Digital marketing and social media campaigns Website design and development Fundraising campaign strategy Community engagement and outreach Data analysis and impact reporting Partnership and collaboration development
  • How can Craft & Slate help our non-profit improve its digital presence?
    We enhance your digital presence through effective website design, engaging content creation, targeted digital marketing campaigns, and active social media management, ensuring your mission reaches a broader audience and drives more engagement.
  • What is the process for starting a project with Craft & Slate?
    Starting a project with us involves an initial consultation to understand your needs, followed by a detailed proposal outlining our approach, timeline, and pricing. Once the proposal is agreed upon, we begin the project with a kickoff meeting. You will need Tech To The Rescue directly on their website to make a request for assistance: https://www.techtotherescue.org
  • Does Craft & Slate partner with any organizations to support non-profits?
    Craft & Slate has a partnership with Tech To The Rescue, enabling us to provide advanced technological solutions and additional resources to non-profits. If you require services for non-profits, you will need to contact Tech To The Rescue directly via their website: https://www.techtotherescue.org
  • Can Craft & Slate help us develop partnerships and collaborations?
    Yes, we assist non-profits in forming strategic partnerships and collaborations that amplify their reach and resources. This includes connecting with corporate sponsors, other non-profits, and influencers.
  • What kind of non-profits has Craft & Slate worked with before?
    We have worked with a diverse range of non-profits, including those in healthcare, education, environmental conservation, and social services. Specific client names and case studies can be provided upon request during our initial consultation.
  • Does Craft & Slate offer discounted rates for non-profits?
    Yes, we understand the budget constraints of non-profits and offer special rates to accommodate their needs. Contact us for a customized quote.
  • How long does it take to complete a typical project for a non-profit?
    The timeline varies based on the project scope and complexity. Branding projects typically take 4-6 weeks, while comprehensive website design and development projects can take 8-12 weeks.
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